Troubleshooting Your Site

No matter your experience level, you're bound to run into a situation where you need help. This collection of guides will help you troubleshoot issues on your own. If you still need help, please submit a support ticket at  https://hswebsupport.stanford.edu .
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Table of contents
General Troubleshooting
Working with Specific Content Types
Events
People
Courses
Learn more about importers
Media
Image cropping issues
YouTube videos not embedding
Accessibility
Navigate the Accessibility Training in DQ
General Accessibility Troubleshooting
General TroubleshootingNot sure where to begin? Check our ﻿ 📽️⁠⁠Training Videos⁠  for help with a wide variety of topics.
﻿﻿ ⁠⁠Troubleshooting: Content Updates Missing due to Caching⁠  
Working with Specific Content TypesEvents﻿﻿ ⁠⁠Troubleshooting: Event not Imported from Stanford Events⁠ ﻿
﻿﻿ ⁠⁠What happens to a website event when that event is canceled or postponed in Stanford Events? ⁠   
People﻿﻿ ⁠⁠Troubleshooting: Person Profile Not Importing or Updates not Coming Through⁠  
﻿﻿ ⁠⁠Troubleshooting: Duplicate Person Profiles Importing⁠  
Courses﻿﻿ ⁠⁠Troubleshooting: Course(s) Not Appearing on Website⁠  
Learn more about importers ﻿﻿ ⁠⁠Importers (for People, Courses, and Events)⁠ ﻿
﻿﻿ ⁠⁠People Importer Orphan Action ⁠   
MediaImage cropping issues﻿﻿ 📷⁠⁠Image Sizes⁠  
﻿﻿ ⁠⁠Setting the Focal Point of an Image (Image Cropping)⁠  
YouTube videos not embedding﻿ Update embed settings in YouTube Studio⁠ ﻿
AccessibilityNavigate the Accessibility Training in DQ﻿﻿ ⁠⁠Navigating the Digital Accessibility (Deque) Training⁠  
General Accessibility Troubleshooting﻿﻿ ⁠⁠The Top 10 Most Common Accessibility Missteps⁠  
﻿﻿ ⁠⁠Accessibility FAQ⁠  
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