Troubleshooting Your Site

No matter your experience level, you're bound to run into a situation where you need help. This collection of guides will help you troubleshoot issues on your own. If you still need help, please submit a support ticket at  https://hswebsupport.stanford.edu .

General Troubleshooting

  • Not sure where to begin? Check our  📽️⁠⁠Training Videos⁠  for help with a wide variety of topics.
  •  ⁠⁠Troubleshooting: Content Updates Missing due to Caching⁠ 

Working with Specific Content Types

Events

  •  ⁠⁠Troubleshooting: Event not Imported from Stanford Events⁠ 
  •  ⁠⁠What happens to a website event when that event is canceled or postponed in Stanford Events? ⁠ 

People

  •  ⁠⁠Troubleshooting: Person Profile Not Importing or Updates not Coming Through⁠ 
  •  ⁠⁠Troubleshooting: Duplicate Person Profiles Importing⁠ 

Learn more about importers

  •  ⁠⁠Importers (for People, Courses, and Events)⁠ 

Images

Image cropping issues

  •  📷⁠⁠Image Sizes⁠ 
  •  ⁠⁠Setting the Focal Point of an Image (Image Cropping)⁠ 

Accessibility

Navigate the Accessibility Training in DQ

  •  ⁠⁠Navigating the Digital Accessibility (Deque) Training⁠ 

General Accessibility Troubleshooting

  •  ⁠⁠The Top 10 Most Common Accessibility Missteps⁠ 
  •  ⁠⁠Accessibility FAQ⁠